Support

We're here to help. Find answers, get technical support, and connect with the right team.

How can we help you?

Documentation

Browse guides, tutorials and reference for all our apps.

Browse docs →

Submit a request

Open a ticket and our engineers will reply within 1 business day.

Open a ticket →

Email support

Talk to a real engineer. We don't use canned replies.

support@ux-software.com

Community

Connect with other users on Atlassian Community.

Visit community →

System status

All systems operational
Cloud appsOperational
Data Center appsOperational
Marketplace listingsOperational
API endpointsOperational

Contact support

Reach our support team directly — we respond within 1 business day.

Emailsupport@ux-software.com
Securitysecurity@ux-software.com
Hours24/7 incident response
Contact support →

Popular resources

Curated guides for the questions we hear most often.

Getting started

Install, configure and verify your first app in under 10 minutes.

Read article →

Integrations

Wire up our apps with your CI/CD, identity provider and ticketing.

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Developer API

REST and webhook reference for custom automations.

Read article →

Video tutorials

Short walkthroughs covering the most-asked workflows.

Watch series →
Common questions

Frequently asked questions

Need enterprise support?

We offer dedicated channels, managed onboarding and SLA guarantees for enterprise customers.

Learn about enterprise →
How do I install your app?→
All our apps install directly from Atlassian Marketplace. Open your Atlassian admin, search the Marketplace, and click Install. We auto-configure sensible defaults on first run.
What's your SLA for support?→
Most enquiries get a reply within 1 business day. Enterprise customers have dedicated channels with faster guarantees.
Can I get a refund?→
Refunds follow Atlassian Marketplace policy — see our Refund Policy page for details.
Do you support Data Center?→
Yes. We maintain Data Center compatibility for customers who haven't yet migrated to Cloud.
How do I report a security issue?→
Email security@ux-software.com. We follow responsible disclosure — see Security.