Support

Our Support Team at UX Software strives to achieve the highest customer satisfaction level possible. As we aspire to become the most customer-focused project management soft-dev company, we count on your contribution, active participation and suggestions on several aspects like: new features, improvements as well as reports of any errors which you might have encountered.

Thanks to you, the product we deliver can constantly evolve and be of more value to all users. The combination of experience, expertise, knowledge, and passion for the best possible project management practices - both yours and ours, will allow us to develop software that will help you manage your business in the most effective way.

How to contact UXS Support?


We appreciate any kind of feedback you might have for us and guarantee a 48-hour response time [except for weekends, when this time may get extended to 72 hours]. We try to respond to all support requests within 2 business day. Official support hours are from 10 AM - 6 PM, Monday - Friday in the GMT+3 timezone.

For any other queries, suggestions, problems – including difficulties of a technical nature, please create a new ServiceDesk ticket or simply contact us via: [email protected] 

In order for us to help you as quickly as possible, please provide the following information in your request:

  • Your add-on version
  • Your Atlassian product version
  • Detailed steps to re-create the problem (including screenshots)
  • Your system details (Browser, OS, screen resolution etc)

Any other feedback or questions?


Get in touch below and we'll try to get back to you as soon as we can:


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