Effective date: 11 May 2026. These Terms govern your access to and use of services, products and websites provided by UX Software ("we", "us"). By using our services you agree to these Terms.
1. Services and products
UX Software provides software products distributed through the Atlassian Marketplace and directly, plus professional services including plugin development, integrations and technical support for the Atlassian platform (Jira, Confluence, Bitbucket — Server, Data Center and Cloud).
2. Software licensing
Use of our software products is governed by the End-User License Agreement (EULA). The EULA applies to all software products we distribute, current and future, including Atlassian Cloud Forge apps and Atlassian Data Center plugins. Your Atlassian Marketplace order or direct purchase confirmation identifies the specific product licensed.
3. Professional services
Professional services (development, integration, support) are governed by a separate written agreement signed between UX Software and the customer. These Terms do not by themselves create a professional-services engagement.
4. Acceptable use
You agree not to:
- misuse our services or attempt to disrupt them;
- access or attempt to access another customer's data;
- use our services to violate applicable law or third-party rights;
- reverse engineer, sublicense or redistribute our software except as permitted by the EULA or applicable law.
5. Privacy
How we handle personal data is described in our Privacy Policy. Our products process customer data on a tenant-isolated basis — data does not cross workspaces.
6. Subscriptions and billing
Marketplace subscriptions are billed by Atlassian under their terms. Direct subscriptions are billed monthly or annually under the order form signed with us. Refunds for Marketplace subscriptions follow our Refund Policy and Atlassian's policy.
7. Support
Email support@ux-software.com for product support, bug reports and feature requests. Response targets depend on the subscription tier and any separate support agreement.
8. Security
Report a security vulnerability privately to security@ux-software.com. We acknowledge security reports within two business days and ask that you do not disclose publicly until a fix has shipped. Our full vulnerability-disclosure policy is on the Security page.
9. Warranty and liability
Our services and products are provided "as is" without warranty of any kind, express or implied. To the maximum extent permitted by applicable law, UX Software is not liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or use.
10. Term and termination
These Terms remain in effect while you use our services. We may suspend or terminate access if you materially breach these Terms or the EULA. You can stop using the services at any time. Provisions that by their nature should survive termination (intellectual property, liability, governing law) will do so.
11. Changes
We may update these Terms from time to time. Material changes will be communicated through our website or by email at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance.
12. Contact
Questions about these Terms? Write to support@ux-software.com.
This is a plain-English summary intended as a starting point. For commercial engagements we use a separate signed agreement; this page does not override that agreement.