1. Marketplace subscriptions
UX Software apps purchased through the Atlassian Marketplace are billed by Atlassian under Atlassian's Marketplace Terms. Refunds are processed by Atlassian according to their refund policy. We follow Atlassian's decision on Marketplace-side refunds.
2. Free trial
All paid products include a free trial period set by the Marketplace listing. If you cancel before the trial ends, no charge is made. After the trial, the subscription is charged according to the plan you selected.
3. After trial
Marketplace subscription charges are non-refundable after the trial period, except where required by applicable law or where Atlassian's policy provides otherwise.
4. Direct purchases
For products purchased directly from UX Software (not through the Marketplace), the refund terms are stated in the order form or commercial agreement signed at the time of purchase.
5. Service interruptions
If a UX Software product is materially unavailable for an extended period due to a fault on our side, we may at our discretion issue a pro-rated service credit. This does not apply to outages caused by Atlassian Cloud platform incidents, customer-side configuration, or third-party integrations.
6. How to request a refund
For Marketplace purchases, raise a refund request through your Atlassian account. For direct purchases or refund-policy questions, write to support@ux-software.com with your order details — order ID or Atlassian SEN, product name, and the reason for the request. We respond within two business days.
7. Changes
We may update this Refund Policy from time to time. Material changes will be communicated through this page and the affected product's Marketplace listing.